In store & Online return policy: Items can be returned that are unworn and unwashed for a full refund up to 20 days from original purchase date. After 20 days we cannot return, exchange, or offer store credit for an item. We do allow exchanges up to 20 days from the purchase date. Or if an online order 10 days from the day you receive the item.
Any claims for damaged/defective items must be submitted within 2 business days after the product is received. For packages lost in transit, all claims must be submitted no more than 2 business days after the estimated delivery date.
Exchange or Return Your Order:
If your item has been damaged or lost in transit, please email or call us immediately. Please remember you must email us prior to returning your order at lilahandrex@gmail.com. Please keep the tracking number and any other relevant shipping information in the unlikely event we do not receive your return shipment.
Once a qualified return is received, we will process your refund as soon as possible. The charges placed on your card will be credited to you, though shipping costs are non-refundable. You will receive an email when your item has been refunded.
Please note that refunds may take up to ten (10) business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact us.
Damaged/Defective Items:
Damaged and/or defected item(s) must be reported within 2 business days of receipt. Please email lilahandrex@gmail.com with pictures for proof of damage.
Online Shipping Orders:
Please note we are unable to make changes to your order or shipping address once an order has been received. Please verify your shipping address is correct at checkout before submitting your order. We are not responsible for orders shipped to incorrectly submitted addresses. Should you not receive your order (due to lost, stolen, etc.), we will submit a claim to USPS for you and await their decision. If they choose not to refund the cost of the package and goods contained there within based on records that the package has been delivered to the specified address, we will not be held responsible for your packages refund.
Delivery
When will I get my order?
Most items are made on demand. It may take 8-15 business days to receive your item.
Can I exchange an item for a different size/color? We allow one exchange of any item that has not been worn, washed, or damaged. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at lilahandrex@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.
Items that cannot be returned or exchanged:
Items marked as final sale
All Items in the “Sale” section
Items that have been worn or washed
Shipping charges, except in cases where we have made a shipping error
